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Privacy Policy

General · Updated / Effective: August 6, 2026

XGAME STUDIO (hereinafter “we,” “us,” “our,” or “the Developer”) values users’ personal information and privacy. This Privacy Policy applies to applications, games, and related services developed, published, or operated by XGAME STUDIO (collectively, “our Products or Services”).

This Policy explains how we collect, use, store, share, and protect information while you use our Products or Services, and how you may access, correct, or delete information, withdraw consent, or exercise other privacy rights.

Because we offer multiple products, features, integrated services, and required permissions may differ. Actual processing depends on the product features you use, in-app notices, system permission prompts, and this Policy.

Please read this Policy carefully before using our Products or Services. Where consent or device permissions are required, we will inform you as required by applicable law through in-app notices, system permission dialogs, or other appropriate means.

1. Information We May Collect

We follow principles of lawfulness, legitimacy, necessity, and good faith, and process information only to the extent necessary to provide product features, maintain security, and deliver advertising and analytics services.

1.1 Device and Network Information

When you use our Products or Services, we or third-party services integrated in the product may process:

  1. Device brand, model, operating system name and version, system language, and screen resolution;
  2. App name, app version, install source, and package information;
  3. IP address, network type, carrier information, and connection status;
  4. Resettable device identifiers such as the Android Advertising ID;
  5. App instance identifiers and random identifiers generated by the device or app;
  6. Crash logs, error logs, performance data, and diagnostic information;
  7. Ad impressions, clicks, closes, completion events, and other ad interaction data.

We process this information primarily to keep products running, adapt to devices, diagnose issues, analyze performance, display ads, measure ad effectiveness, and prevent fraud and abuse.

We do not proactively collect non-resettable hardware identifiers such as IMEI, IMSI, or SIM serial numbers for advertising purposes, except where permitted by law or necessary for a specific required function.

1.2 Product Usage and App Activity Information

When you use our products, we may process usage-related information, including:

  1. App launches, exits, and usage duration;
  2. Page views, button taps, level entries, and completion status;
  3. Game progress, scores, virtual items, and feature usage;
  4. Ad requests, impressions, clicks, and views;
  5. App runtime status, freezes, crashes, and other performance data;
  6. User-selected language, sound, graphics quality, and other app settings.

This information is used mainly to save progress, provide features, analyze usage, fix issues, improve experience, and evaluate product and ad performance.

For products that do not require online storage, some progress and preferences may be stored only on your device.

1.3 Approximate Location Information

We or third-party advertising and analytics services may infer approximate country, region, or city-level location from IP address and network information to:

  1. Provide region-appropriate content;
  2. Display and measure ads;
  3. Perform security checks and prevent fraud;
  4. Comply with laws in different countries or regions;
  5. Analyze product usage across regions.

If a specific feature truly requires precise location, we will explain the purpose before requesting location permission through the device system. Refusing precise location does not affect features that do not rely on it.

1.4 Advertising-Related Information

Some products may include ads. To display ads, control frequency, attribute ads, measure performance, and prevent ad fraud, we or third-party ad providers may process:

  1. Resettable identifiers such as the Android Advertising ID;
  2. IP address and approximate location;
  3. Device model, OS, language, and network status;
  4. App version and app usage information;
  5. Ad request, impression, click, close, and completion data;
  6. Diagnostic data related to ad anomalies, invalid traffic, and security risks.

Where required by law, we will offer choices or seek consent before using data for personalized ads. You may reset or limit advertising identifiers in device settings, or manage choices via in-app privacy settings.

After personalized ads are turned off, you may still see ads, but they may be less relevant to you.

1.5 Purchase and Transaction Information

If you purchase virtual items, subscriptions, or other paid content through Google Play or another app store, payment and settlement are generally handled by that store.

We may receive limited order-related information, such as:

  1. Order ID;
  2. Purchased items;
  3. Transaction status;
  4. Purchase time;
  5. Price and currency;
  6. Refund or cancellation status.

We generally do not receive your full bank card number, payment password, or other complete payment credentials.

This information is used to verify transactions, deliver purchases, process refunds, restore purchases, and resolve disputes.

1.6 Customer Support and Information You Provide

When you contact us by email, in-app feedback, or other channels, we may process information you voluntarily provide, including:

  1. Email address or other contact details;
  2. Issue descriptions and feedback;
  3. Screenshots, recordings, logs, or device information you provide;
  4. App version, game progress, or order information related to the issue;
  5. Records of our communications with you.

We use this information to handle inquiries, complaints, bugs, purchase restoration, data requests, and other support matters.

Please do not include sensitive information unrelated to the issue (such as ID numbers, bank card details, or account passwords) in feedback.

1.7 Account Information

Some products may support third-party login, in-app accounts, cloud saves, or other account features.

When you choose to use such features, we may process, as applicable:

  1. Account identifiers;
  2. Nickname, avatar, or public profile information you authorize;
  3. Login status and login records;
  4. Cloud saves and account-linked game progress;
  5. Account security and abnormal login information.

Exact processing depends on the login authorization screen and the product’s actual features.

If a product does not offer registration or login, we will not require you to create an XGAME STUDIO account.

1.8 Device Permissions

Some features may require device permissions. We request them only when you use the corresponding feature.

Permissions may include:

Permission Use Case
Network access Content download, ad display, data sync, and diagnostics
Notifications Game events, content updates, or service notifications
Storage / Photos Saving or selecting screenshots, images, saves, or files you upload
Camera Scanning, photography, or other features that clearly need the camera
Microphone Recording, voice interaction, or other features that clearly need the microphone
Location Location-based features or regional services
Vibration Haptic feedback in games

Whether and when a permission is requested depends on the product and the device system prompt.

You can view, enable, or disable permissions in system settings. Disabling a permission may disable related features but usually does not affect unrelated features.

2. How We Use Information

We may use information for purposes including:

  1. Providing, maintaining, and operating Products or Services;
  2. Saving game progress and user preferences;
  3. Adapting to device, language, network, and system environments;
  4. Analyzing usage and improving user experience;
  5. Detecting, diagnosing, and fixing software issues;
  6. Displaying ads and measuring ad performance;
  7. Preventing fraud, cheating, invalid traffic, and other abuse;
  8. Verifying purchases, delivering content, and processing refunds;
  9. Responding to inquiries, complaints, and data requests;
  10. Protecting the legitimate rights of users, the Developer, and third parties;
  11. Complying with laws and lawful requests from judicial or administrative authorities;
  12. Other purposes we separately disclose and for which we obtain consent where required.

If we plan to use information for a purpose not directly or reasonably related to the original collection purpose, we will provide additional notice as required by law and obtain consent where necessary.

3. Cookies and Local Storage

Our websites, apps, and third-party services may use cookies, local storage, SDKs, pixels, or similar technologies.

These technologies may be used to:

  1. Keep websites or apps functioning properly;
  2. Remember language and feature preferences;
  3. Maintain login or session state;
  4. Analyze visits and usage;
  5. Display, frequency-cap, and measure ads;
  6. Diagnose errors and improve security.

You may clear or limit some cookies and local storage via browser or device settings. Restricting these technologies may affect certain features.

4. How We Share, Transfer, and Publicly Disclose Information

4.1 Third-Party Service Providers

To enable ads, analytics, diagnostics, cloud services, payment verification, and other product features, we may share information necessary for those functions with third-party providers.

Such third parties may include:

  1. Advertising providers;
  2. Data analytics providers;
  3. Crash and performance analytics providers;
  4. Cloud storage and content delivery providers;
  5. App stores and payment providers;
  6. Customer support, security, and anti-fraud providers.

We require partners to process information in accordance with applicable law, contractual terms, and their published privacy policies.

Some providers may independently determine certain processing purposes and means; in those cases, their own privacy policies apply.

4.2 Legal Requirements and Safety

We may provide necessary information where required to:

  1. Comply with applicable laws and regulations;
  2. Respond to lawful requests from courts, regulators, administrative bodies, or law enforcement;
  3. Protect life, property, and legitimate rights of users or others;
  4. Investigate fraud, cheating, security incidents, or unlawful activity;
  5. Maintain the security and stability of products, services, and networks.

4.3 Business Changes

In a merger, acquisition, asset transfer, reorganization, bankruptcy, liquidation, or other business change, information may be transferred as part of the transaction.

We will require the new holder to continue complying with this Policy, or provide new notice and obtain necessary authorization as required by law.

4.4 Public Disclosure

Except with your clear consent or as otherwise required by law, we will not publicly disclose personal information that can directly identify you.

5. Retention

We retain information only for as long as necessary for the purposes described in this Policy, unless a longer period is required by law.

Retention periods may depend on factors such as:

  1. Time needed to provide products and services;
  2. Duration of product use or account existence;
  3. Time needed to handle complaints, transactions, and disputes;
  4. Time needed to prevent fraud and maintain product security;
  5. Periods required by law or regulators;
  6. Time needed to protect legitimate rights of users, the Developer, or third parties.

After the retention period, we will delete, anonymize, or otherwise handle information as required by law.

Information stored only on your device can generally be deleted by clearing app data or uninstalling the app.

6. Cross-Border Processing

Our products may serve users in multiple countries and regions and may use third-party services with servers in different locations.

Therefore, some information may be processed or stored outside your country or region. We and relevant providers will apply appropriate safeguards based on applicable law, contractual obligations, and their privacy policies.

Data protection laws vary by jurisdiction; we will make reasonable efforts to protect the information.

7. Information Security

We take reasonable technical and organizational measures, including:

  1. Encrypting data in transit where appropriate;
  2. Limiting access by personnel and systems;
  3. Using access controls, security audits, and risk monitoring;
  4. De-identifying identifiable data where appropriate;
  5. Imposing security and confidentiality requirements on partners;
  6. Maintaining incident response processes.

No internet or electronic storage method is absolutely secure. If a security incident may affect users’ rights, we will take remedial measures required by law and notify users or authorities where necessary.

8. Your Rights

Depending on applicable law where you live, you may have rights to access, correct, delete, restrict processing, withdraw consent, obtain a copy of data, or lodge a complaint.

8.1 Access and Correction

If a product offers account or profile features, you may view or edit some information in the product.

For information you cannot manage yourself, contact us using the details in this Policy.

8.2 Deletion

Where required by law, you may request deletion of personal information, including where:

  1. Processing violates applicable law;
  2. Processing exceeds the disclosed purposes;
  3. You withdraw consent and no other lawful basis applies;
  4. The information is no longer necessary for the purpose;
  5. We stop providing the relevant product or service;
  6. Other circumstances provided by law.

Some information may need to be retained to meet legal obligations, resolve disputes, prevent fraud, or maintain security.

8.3 Withdraw Permissions or Consent

You may disable location, camera, microphone, photos, notifications, and similar permissions in system settings.

You may also withdraw certain prior consents via in-app privacy settings or by contacting us.

Withdrawal does not affect processing lawfully conducted before withdrawal.

8.4 Account Deletion

If a product supports account creation, we will provide an account deletion method in or outside the app as required by applicable law and Google Play requirements.

After deletion, we will delete or anonymize account-linked information, except where retention is required by law.

If a product does not offer registration, there is no app account deletion flow. You may clear app data or uninstall the app to remove locally stored information.

8.5 Limiting Personalized Ads

You may reset or delete advertising identifiers in device privacy settings, or manage personalized ad choices in the product where available.

Even with personalized ads off, non-personalized or contextual ads may still appear.

8.6 Submitting Privacy Requests

You may submit requests to the email address listed under “How to Contact Us.”

To protect user security, we may need to verify identity, device, order, account, or other information related to the request. We use verification information only to handle that request.

We usually respond within 15 business days after receiving a complete request and completing necessary verification, or within other periods required by applicable law.

9. Protection of Minors

We take the protection of minors’ personal information seriously.

Minors should read and use our Products or Services under the guidance of a parent or guardian and obtain guardian consent where required by law.

If our products are directed to children, or we actually know a user is a child under applicable law, we will take appropriate measures, including:

  1. Obtaining guardian consent where necessary;
  2. Limiting the collection and use of children’s personal information;
  3. Restricting personalized ads or content unsuitable for children;
  4. Providing ways for guardians to access and delete children’s information;
  5. Taking other protective measures required by law and platform policies.

If a guardian believes a child provided personal information without appropriate consent, please contact us. After verification, we will delete the information or take other necessary steps as required by law.

10. Updates to This Policy

We may update this Policy due to changes in laws, platform policies, product features, or processing practices.

Updated versions will be posted on this page with a revised “Updated” date.

For material changes to processing purposes, data types, sharing parties, user rights, or contact details, we will notify users through in-app notices, pop-ups, notifications, or other appropriate means as circumstances require.

Where law requires renewed consent, we will obtain it before continuing the relevant processing.

11. How to Contact Us

For questions, comments, complaints, or requests regarding this Privacy Policy or our processing of personal information, contact:

Developer: XGAME STUDIO

Privacy email: support@xplaymobile.com

Address: No. 68 Longjing 2nd Road, Bao’an District, Shenzhen, Guangdong, China, Postal Code 518102

Please include “Privacy Request” in the subject line and provide the product name, device platform, and details of your request to help us verify and process it.

We usually respond within 15 business days after receiving a complete request and completing necessary identity verification.

12. Dispute Resolution

The formation, performance, and interpretation of this Policy are governed by the laws of the People’s Republic of China, except where mandatory laws of your country or region provide otherwise.

Disputes arising from this Policy or personal information processing should first be resolved through friendly negotiation. You may also seek remedies from competent regulators, consumer protection bodies, or courts as permitted by law.

Children’s Information and Privacy Policy

Updated: August 6, 2026
Effective: August 6, 2026

To help children and their parents or guardians understand how children’s personal information is processed and the rights children have when using apps, games, and related services provided by XGAME STUDIO, XGAME STUDIO has adopted this Children’s Information and Privacy Policy.

This document is part of the Privacy Policy. If rules on children’s personal information conflict with the Privacy Policy, this document prevails.

“Child” generally means a minor under the age of 14; where local law sets a different age, that local standard applies.

1. Notices for Guardians and Children

Children should read this policy with a parent or guardian and use our Products or Services only with guardian consent.

Guardians should help children use products properly, protect accounts and devices, and avoid providing unnecessary personal information in apps, feedback emails, or other contexts.

If a guardian does not agree to this policy, the child should stop using products or features that involve processing children’s personal information.

2. Children’s Information We May Process

We process children’s information only as necessary to provide product features, meet legal obligations, protect children’s safety, or with valid guardian consent.

Information may include:

  1. Device model, operating system, app version, and network information;
  2. App activity, game progress, and feature usage;
  3. Ad impressions and interaction data;
  4. Crash logs and diagnostic information;
  5. Contact details voluntarily provided by guardians;
  6. Information necessary to verify a guardian relationship;
  7. Information voluntarily provided by a child or guardian when contacting support;
  8. Information necessary for specific product features that has been clearly disclosed.

We will not collect children’s information beyond what product features and applicable law require.

3. Children’s Advertising and Third-Party Services

Some products may use third-party advertising, analytics, or technical services.

For products directed to children, or where we actually know a user is a child, we will take measures required by applicable law and platform policies, including limiting personalized ads, limiting data use, or configuring child-appropriate ad modes.

Third-party processing of children’s information is also subject to those providers’ privacy policies and child-protection rules.

4. Use of Children’s Information

Children’s information may be used to:

  1. Provide and maintain product features;
  2. Save game progress and settings;
  3. Diagnose and fix software issues;
  4. Protect product, account, and device security;
  5. Provide child-appropriate content and experiences;
  6. Handle guardian inquiries, complaints, or deletion requests;
  7. Meet legal and platform policy requirements.

If we need to use children’s information for a new purpose, we will inform guardians as required by law and obtain renewed consent where necessary.

5. Sharing of Children’s Information

We share children’s information only where:

  1. Limited information is provided to necessary technical providers to deliver product features;
  2. Valid guardian authorization is obtained;
  3. Required to meet legal obligations;
  4. Required to respond to lawful requests from competent authorities;
  5. Necessary to protect life, property, or legitimate rights of children or others;
  6. In connection with a merger, acquisition, or asset transfer, with the recipient required to continue protection obligations.

We do not sell children’s personal information.

6. Retention and Protection of Children’s Information

We retain children’s information only for as long as necessary for the purposes in this policy.

When it is no longer needed, or a guardian submits a valid deletion request, we will delete or anonymize it, except where law requires retention.

We take reasonable technical and organizational measures to limit access, use, and disclosure of children’s information.

7. Guardians’ Rights

Guardians may contact us to:

  1. Access children’s information;
  2. Correct inaccurate children’s information;
  3. Delete children’s information;
  4. Withdraw related consent;
  5. Stop use of specific features;
  6. Lodge complaints or inquire about children’s information processing.

To protect children, we may require information necessary to verify the guardian relationship.

8. Contact Us

For questions or suggestions about children’s information protection, contact:

Developer: XGAME STUDIO

Privacy email: support@xplaymobile.com

We usually respond within 15 business days after completing necessary verification.

Integrated Third-Party SDK Notice

Third-party SDKs integrated in XGAME STUDIO products may differ by product. Please refer to the actual product version, features, and in-product disclosures.

Third-Party Service Provider Primary Purpose Information That May Be Processed
Google Play Services Google LLC Core app services, security checks, and store-related functions Device info, app info, IP address, network info, diagnostics
Google Mobile Ads Google LLC Ad display, measurement, attribution, and fraud prevention Advertising IDs, IP address, approximate location, device and app info, ad interactions, diagnostics
Google Analytics or Firebase Analytics Google LLC Product usage analytics (only when actually integrated) App activity, device and app info, app instance IDs, approximate location
Firebase Crashlytics Google LLC Crash analysis and diagnostics (only when actually integrated) Crash logs, device model, OS, app version, diagnostics
Tencent YLH (优量汇) Ads Shenzhen Tencent Computer Systems Company Limited and affiliates Ad display, measurement, attribution, and fraud prevention (only when actually integrated) Advertising IDs, device and app info, IP address, network info, approximate location, ad interactions
Pangle (穿山甲) Ads Beijing ByteDance Network Technology / Ocean Engine entities and affiliates Ad display, measurement, attribution, and fraud prevention (only when actually integrated) Advertising IDs, device and app info, IP address, network info, approximate location, ad interactions

Third-party SDKs may process different scopes of information based on region, device settings, SDK version, and privacy choices. Their publicly available privacy policies and terms apply to their processing.

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